Shipping policy
Utvan Shipping Policy (India)
Nov 6, 2026 ·
@Utvan
Overview and where we ship
Utvan delivers across India through trusted courier partners. We currently ship within
India only; international orders are not available yet.
At checkout, enter your PIN code and we will confirm whether your location is
serviceable. If your PIN code is not covered, write to us at connect@utvan.in and we will
try to arrange an alternative.
Order processing time
Our soaps and products are handmade and packed with care, so every order is processed
within 1–2 business days of payment confirmation. Business days are Monday to
Saturday, excluding public holidays.
Orders placed on Sundays or public holidays are processed the next business day. During
festive seasons and sale periods, processing may take a little longer. Gift hampers and
bulk or corporate orders may need extra time, and we will confirm the dispatch date with
you.
Delivery timelines and shipping charges
Delivery time starts once your order is dispatched, not when it is placed. These are
estimates and depend on the courier and your PIN code.
Delivery time: 5–8 business days across India after dispatch. Remote PIN codes, including
the North-East, J&K, Ladakh and the islands, may take a little longer.
Shipping charge: a flat ₹100 on orders below ₹999.
Free shipping: on all orders of ₹999 and above.
We do not offer COD payments as of now. Please bear with us on this.
All prices are in Indian Rupees (INR) and include applicable GST. Shipping charges are
shown at checkout before you pay.
Tracking, delays, and problems with your parcel
Tracking. Once your order is dispatched, we send a tracking link by email, SMS and WhatsApp. Tracking can take up to 24 hours to show updates.
Address and contact details. Please check your address, PIN code and phone number
before placing the order. Couriers need a working phone number to deliver. We can
change the address only before dispatch, so write to us quickly. We are not responsible
for delays or non-delivery caused by incorrect or incomplete details.
Delivery attempts. The courier will usually try to deliver 2–3 times. If delivery fails, the
parcel is returned to us. We can reship it once you pay the shipping charge again.
Delays. Weather, strikes, festivals, regional restrictions and courier issues can delay
delivery. We will help you follow up with the courier, but we cannot guarantee exact
delivery dates.
Damaged, wrong or missing items. Please record a short unboxing video, or take clear
photos, when you open the parcel. Contact us within 48 hours of delivery at
connect@utvan.in or on (+91) 7700920251 with your order number and the video or
photos. We will arrange a replacement or refund after verifying. If a parcel is marked
delivered but you have not received it, tell us within 7 days and we will investigate with
the courier.
Storage on arrival. Natural handmade soaps are sensitive to heat and moisture. Keep
them dry and away from direct sunlight, especially in humid or hot weather.
Cancellations. You can cancel an order before it is dispatched for a full refund. Once
dispatched, please refer to our Refund and Return Policy.
Contact us
For any shipping questions, write to connect@utvan.in or call or WhatsApp (+91)
7700920251, Monday to Saturday, 10 AM–7 PM IST.
Utvān (Aakash Narendra Ojha), GST No. 29ABQPO656D1ZZ
No 271 Tusker Workspace Private Limited, 2nd Stage HAL, 5th Main Road, Indiranagar,
Bangalore, Karnataka - 560038