Refund policy

Utvan Return and Refund Policy (India)

Nov 6, 2026 ·

@Utvan

Overview and eligibility

At Utvān, every product is handmade in small batches, and we want you to be happy with what you receive. Because our soaps and body-care products are personal-care items that touch your skin, we cannot take back products that have been opened, used or tested, for reasons of hygiene and safety.

We accept returns and offer a refund or replacement in these cases:

  • The product arrived damaged or leaking.
  • You received a wrong or missing item.
  • The product is defective or expired at the time of delivery.

You received an unopened, unused product in its original sealed packaging and want to return it. Please contact us within 7 days of delivery.

Damaged, wrong or defective items

Please record a short unboxing video, or take clear photos, when you open the parcel.

Contact us within 48 hours of delivery at connect@utvan.in or on (+91) 7700920251 with:

  • Your order number
  • A short description of the problem
  • The unboxing video or photos, including the outer packaging and shipping label

Once we verify the issue, we will offer you a replacement or a full refund, whichever you prefer, subject to stock. We will arrange pickup of the product where possible, or ask you to keep or discard it if returning it is not practical. You do not pay any shipping cost in these cases.

Sealed, unused returns. For a return that is not due to our error, you can ship the unopened product back to us at your own cost. We will inspect it on arrival and process your refund within 5–7 business days. The original shipping fee is not refunded.

Cancellations and refunds

Cancellations. You can cancel an order before it is dispatched, by writing to connect@utvan.in or calling us. We process orders within 1–2 business days, so please contact us as early as possible. Once an order is dispatched, it cannot be cancelled.

You can still request a return as described above.

Refund timeline and method. Approved refunds are issued to your original payment method (UPI, card, net banking or wallet) within 5–7 business days after approval. Your bank or payment provider may take a few more days to show the credit.

We do not offer cash on delivery (COD).

Shipping fee. The ₹100 shipping fee, where charged, is refunded only when the return is due to our error (damaged, wrong, defective or missing items) or when we cancel the order.

Coupons and offers. Refunds are for the amount actually paid, after any discount or coupon.

What we cannot accept

We cannot accept returns or give refunds for:

  • Products that have been opened, used or partly used
  • Change of mind, or products that did not suit your skin type or fragrance preference, after opening
  • Products damaged by improper storage after delivery, such as being left wet or in direct heat
  • Customised or personalised items, and gift hampers made to your specification
  • Claims raised after the time limits above
  • Normal variations in colour, shape, scent or texture. Our soaps are handmade and made with natural ingredients, so no two bars are identical.

Skin sensitivity

Our products are made with natural ingredients, but natural does not mean free from allergies. We suggest a patch test before first use. If you notice irritation, stop using the product and contact us. We will review your case individually and, where appropriate, offer a replacement or refund. Please consult a doctor for any serious reaction.

Contact us

For returns and refunds, write to connect@utvan.in or call or WhatsApp (+91) 7700920251, Monday to Saturday, 10 AM–7 PM IST. Please share your order number so we can help you faster.

Utvān (Aakash Narendra Ojha), GST No. 29ABQPO656D1ZZ

No 271 Tusker Workspace Private Limited, 2nd Stage HAL, 5th Main Road, Indiranagar,

Bangalore, Karnataka - 560038